| Application Development and Maintenance |
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SunTim will work closely with your team to: |
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Outline and define the application
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Develop rapid prototypes |
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Develop detailed design |
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Build the application |
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Validate the application against requirements |
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Roll out the application |
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Maintain and support the application
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Our teams work hard to develop a scalable and high-performance architecture and develop the right solution for you. We also provide project management experience to manage the process, delivering business solutions on time. |
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Staff Augmentation
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There is an increasing pressure on IT and business managers to manage costs while still delivering world class systems. The success of any project depends on being able to bring the best resources to the project at the appropriate stage in the project at affordable costs. IT departments find it challenging to respond to constantly changing technology needs and initiatives using only internal staff. Also, short-term needs for specialized staff may not match the long-term needs. For all these reasons, staff augmentation appeals to many companies.
SunTim delivers expert resources at affordable rates. The staff can be made available for onsite, onshore-offsite, or offshore work. Our resources function as part of your team, and bring many years of technical and business expertise to help ensure that you reach your goals and we deliver outstanding value to your organization.
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Software Development and Engineering
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Business Analysis
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Packaged solutions for ERP and CRM
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Database Design and Administration |
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Network Engineering and Administration |
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Project Management |
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Help Desk and Technical Support |
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Technical Writing |
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We conduct meticulous interviews with you and your team to ensure that we understand in detail the type of resource required to help you meet your objectives and budget. Then we offer you a selection of experts who can add value to your initiative. SunTim’s selection process is rigorous. Our human resources staff has extensive experience in recruiting for positions requiring specialized information technology knowledge. Our clients appreciate the fact that our recruiting staff understands a variety of industry skill sets, hardware and software platforms, tools and languages, and the packaged business software solutions. We have a panel of technical advisors who have many years of technical and managerial experience in the world’s best companies. The panel is helpful in providing appropriate screening procedures, training, and strategic direction.
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SunTim offers cost effective and timely software testing services. We have a flexible testing model that adapts to the client’s processes. We have experience in manual and automated testing of different domains, products and applications. Tools used to facilitate testing include Loadrunner, Winrunner, and QTP. We offer: |
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Test strategy and planning |
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Product testing |
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Project/application testing |
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Testing automation |
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Functional testing |
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Performance testing |
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User acceptance testing |
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SunTim focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%. Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies. |
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Our technical support services features include: |
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24 x 7 integrated support through the telephone, email and chat |
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Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes |
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Service request management (the logging, prioritization, tracking, research, resolution or dispatch/escalation and follow-up of help desk cases) |
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Escalations procedure management through voice and e-mail |
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Organizations have sunk tremendous costs into legacy applications which encapsulate critical business processes. However, these applications continue to require maintenance to meet the following challenges: |
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Enhanced features |
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Interaction and integration with recent applications. |
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Shifts in development platforms and infrastructure |
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Shifts in availability of resources on legacy platforms |
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SunTim helps organizations to unlock the value and extend the lifetime of these applications. We engage in porting applications across languages, operating systems, versions of application servers (websphere, weblogic, tomcat), web servers (Apache/IIS), and database management systems (SQL Server, MySQL, and Oracle). |
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